The Death Notification Service

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The Death Notification Service

About the service

The Death Notification Service is a free service which allows you to notify a number of member organisations of a person's death, at the same time. Our aim is to make the process quick and easy for you to inform them at a time that suits you.

We have created a short video that explains how to use the service which you can view below.

You can view the member organisations that are involved in this service here.

If you are an organisation (e.g. bank, building society, utility company, insurance company, telco) that is interested in finding out more about the service, including how you can join, then please get in touch with us here.

Before you start

If somebody has already notified us of the details of the person that has died, the service will prevent you from continuing and direct you to our contact centre if you need any further assistance.

If your case is particularly complicated or time-sensitive (for example, if money or property needs to be released from the estate urgently), you should discuss it with the person’s bank or building society before using the service. There’s information in the FAQs about what you can do in this situation.

Please take a few minutes to read the frequently asked questions (FAQs) about the service.

To allow us to complete the validation checks that are required, the Death Notification Service will send the notifications to the financial institutions in the following timescales
Day submitted	If sent before 12 noon the financial institutions will receive it by	If sent after 12 noon the financial institutions will receive it by
Monday	Tuesday 4pm	Wednesday 4pm
Tuesday	Wednesday 4pm	Thursday 4pm
Wednesday	Thursday 4pm	Friday 4pm
Thursday	Friday 4pm	Monday 4pm
Friday	Monday 4pm	Tuesday 4pm
Saturday	Tuesday 4pm	Tuesday 4pm
Sunday	Tuesday 4pm	Tuesday 4pm

Please note that if a bank holiday occurs these timescales will be moved on by one day

Where a live account is located for the deceased, each member organisation will contact you within 10 working days from the date that you submitted the notification to let you know what the next steps are. This may include them asking for a copy of the death certificate. Important: If no account is held with the member organisation then they will not write back to you.

Creating an account

You do not need to create an account to use this service, but we recommend that you do.

Part of the account creation process involves sending a secure link to your email address. If you do not have access to your emails at the current time, please submit a death notification and create an account with the service when given the option to at the end of the process instead.

If you have any difficulties creating an account please contact the Death Notification Service Helpline on 0333 2076574 from the UK (opening hours 08:30-17:30, Mon-Fri - excluding bank holidays).

reCAPTCHA may not work with certain screen reader technology. If you are having difficulties using your screen reader with the service contact the Death Notification Service Helpline on 0333 2076574 or +44121 4150965 for users outside the UK (Opening hours 08:30-17:30, Mon-Fri - excluding bank holidays).

Benefits of creating an account

You will receive confirmation that the notification has been received by the financial institutions
If later on you find more accounts held by the person that has died, you can add them to your notification. Please see the ‘Using the service’ section of our FAQ’s for more information.

Submit without creating an account

To notify us of a death without creating an account, please select 'Submit Death Notification' at the top of this page.